Keeping the spark alive – engaging customers in longitudinal research

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2023 Research Awards Case Study

Submission:

Deep and genuine collaboration with customers to understand what they want from their electricity network (at a time when prices and cost of living are on the rise)

Project Team:

Sue Vercoe, Irene Diseris and Sophie Travers from SEC Newgate.


SEC Newgate and Endeavour Energy showcased their study, ‘Deep and genuine collaboration with customers to understand what they want from their electricity network (at a time when prices and cost of living are on the rise)‘, at the Research Awards 2023, and were contenders in the Research Effectiveness Public Policy/Social Impact category.

This article examines the study and investigates the factors contributing to its effectiveness.

The full case study is published on The Research Society website.

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